Frequently Asked Questions

About us

We’re a young company combining two of our favorite things, modern minimalist design and the environment. Like a lot of young people, we have moved into big cities from smaller towns to work in the technology industry as operational specialists. While we enjoyed what we were doing, we missed the green open spaces we had left behind. So we decided to look for eco-friendly products that matched our modern tech-driven lifestyles. This was the beginning of Turtle Leaf, and our journey to bring a great customer experience to our modern environmentally conscious peers.

Shipment, Product Pricing, Warranty

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world from a few suppliers, all while ensuring that we provide the very highest levels of responsiveness to you at all times.

How soon will the shipment arrive?

Shipment times vary product to product because we use more than one supplier. Most of our orders take less than 14 days, and some much sooner than that. However, please allow some extra time for delivery and if more than 30 days have passed please email us at support@turtleleaf.com to review the status of your order. Refunds will be handled through email if necessary.

How much is delivery fee?

All orders above $50 have free delivery. For shipments under $50, the delivery fee is $20.

Payment

What kind of payment is accepted?

We accept all payments using Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

We also accept Bitcoin via Coinbase and Paypal.

Do you accept Cash on Delivery?

At this moment we do not provide Cash On Delivery service.

Are prices in USD?

Yes, all prices are listed in USD.

Refund & Returns

Our suppliers operate globally, refunds are costly and so we will review and issue an answer within 5 business days. Each requested refund carefully to guarantee the best experience for you.

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial or no refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be subject to only partial or no refund. It is up to the discretion of us, after fully examining the returned item.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Please send us an email at support@turtleleaf.com

Shipping

To return your product, please send us an email at support@turtleleaf.com detailing the reason for return, order #, and we will determine if a refund is applicable. Turtle Leaf reserves the right to determine if refund is accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.